Clients

Privacy Policy

Introduction

Your privacy is very important to me, and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to the current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (The GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

This privacy policy tells you what I will do with your personal information from initial point of contact through to after your therapy with me has ended, including:

  • Why I am able to process your information and what purpose I am processing it for.
  • Whether you have to provide it to me.
  • How long I store it for.
  • Whether there are other recipients of your personal information.
  • Whether I intend to transfer it to another country.
  • Whether I do automated decision making or profiling.
  • Your data rights.

I am happy to chat through any questions you might have about my data protection and privacy policy, and you can contact me via email: Amanda.Ling@insidetracktherapy.co.uk.

‘Data controller’ is the term used to describe the person or organisation that collects and stores data and has the responsibility for people’s personal data. In this instance the data controller is me.

I am registered with the Information Commissioner’s Office (C1600371). My postal address is:
Inside Track Therapy, Office 2, 6-8 Brook way, Ivy house Lane, Hastings. East Sussex TN35 4NN

My lawful basis for holding and using your personal data

The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. These are explained below:

  • If you have therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information.
  • If you are currently having therapy with me or are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract.

The GDPR also makes sure that I look after my sensitive personal information that you may disclose to me appropriately. The type of information is called ’special category personal information.’ The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (psychotherapy) and necessary for a contract with a health professional (a contract between you and I).

How I use your information

Initial contact

When you contact me with an enquiry about my services, I will collect information to help me satisfy your enquiry. This will include, your name, email address and telephone/mobile number. Alternatively, your GP or other health professional may send me your details when making a referral or a parent, or trusted individual may give me your details when making an enquiry on your behalf.

If you decide not to proceed, I will ensure all your personal data is deleted within 2 weeks. If you would like me to delete this sooner, just let me know. 

While you are accessing psychotherapy

Rest assured that everything you discuss with me is confidential. That confidentiality will only be broken if:

  • You have told me that you are intending to harm yourself or take your own life
  • You have told me you intend to harm someone else.
  • You have told me you are intending to commit an act of terrorism.

If this happens, I will let you know who I may have to inform and what this entails before I break confidentiality.

I will keep a record of your personal details to help the psychotherapeutic services run smoothly. These details are kept securely on an encrypted server and are not shared with any third party.

I will keep written notes of each session, these are kept on encrypted devices. For security reasons I do not retain text messages for more than one week. If there is relevant information contained within a text message, I will also keep this on my encrypted devices.  Likewise, any email correspondence will be deleted after 2 weeks if not important. If necessary, I will transfer any important or relevant information to my encrypted device.

After therapy

Once therapy has ended, your records will be kept for 2 weeks from the end of our contract with each other and then securely destroyed. If you want me to delete your information sooner than this, please let me know. 

Third party recipients of personal data

I sometimes share personal data with third parties where I have contracted with a supplier to carry out specific tasks. In such cases I have carefully selected which suppliers I work with. I take great care to ensure that I have a contract with the third party which states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted. External third-party suppliers include:

Microsoft.

Dropbox

WriteUpp

Zoom

Your rights

I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data ins some circumstances. You can read more about your rights at ico.org.uk/your-data-matters.

If I hold information about you I will:

  • Give you a description of it and where it came from.
  • Tell you why I am holding it and how long I will store your information and how I made this decision.
  • Tell you who it could be disclosed to.
  • Let you have a copy of the information in an intelligible form.

You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing, address: Amanda.ling@insidetracktherapy.co.uk.

Data security

I take the security of data I hold bout you very seriously and as such I take every effort to make sure it is kept secure. I use encrypted devices and deploy additional cyber security measures for data security. I keep laptops and recording devices securely locked away when not in use.

Use of Cookies

My website uses cookies to help the performance of the website and your online experience. By staying on this website, you agree to our use of cookies as described in this Cookie Policy. This section explains what cookies are, how they are used on this website and the reasons for using them. We will occasionally update this cookie policy and encourage you to periodically review this policy and to keep yourself informed.

A cookie is a piece of information that is saved to the hard drive of your computer or mobile device. It remembers information about the configuration of your computer or mobile device and will remember that you’ve visited before. This improves your website browsing experience by storing information so that you don’t have to give it several times.

A cookie typically doesn’t contain personal information, but other browsing details such as the domain from which the cookie has come from, a random unique identifier code and also the lifetime (expiry) of the cookie.

Cookies may be either “persistent” or “session” cookies. A persistent cookie will remain valid and functional until its set expiry date (unless deleted by the user before the expiry date); in contrast a session cookie will expire when the web browser is closed by the user.

How I use this information

I use the information gathered by cookies to measure information about website usage. This can help me learn which pages on the site are being viewed and how many visitors are using the different sections of this website. This information helps me assess how useful the site is to my visitors, to improve the usability of the website.

There are a wide range of website analytics tools available. My provider is Google Analytics – a third party that provides monitoring and analysis services. Google Analytics reporting helps me understand how many visitors I have, which pages are visited and helps me improve and develop the site. Google Analytics uses a cookie to track the number of unique users of the site but does not enable me to identify any individuals.

If you choose to share my website content using social media, you may have cookies stored on your computer from these third-party websites. Cookies are collected from third party sites so that you can be logged in to your account on their site and share our content simply and easily.

How to disable cookies

You can disable the cookies that the website might attach if your browser supports this. To check and update your cookies settings, you will need to know what browser you are using (Internet Explorer, Google Chrome, Firefox, Safari or any other) and what version of it you have. You can usually find this out by opening the browser, then clicking on ‘Help’ and then ‘About’. This will give you information about the browser version you are using.

Please refer to your browser’s help options for information about how to manage cookies. If you decide to amend your cookie settings, your browsing experience whilst on the website may be negatively affected.